8607-529 Knowledge and Information Management

Unit Overview

8607-529 Knowledge and Information Management is one of the main units in handling information within the ILM Level5 qualification in leadership and management. This unit focuses on improving the ability to legally and ethically manage information within organisations. Leaders must be able to effectively collect data and information that is important in supporting decision-making within the workplace. This involves understanding the different forms of data that can be implemented within the organisational setting to achieve the desired goals and objectives. The leaders must also understand the methods of analysis and modelling of data to ensure it meets the desired level of contribution to organisational activities.

This facilitates success in handling their duties and responsibilities. 8607-529 Knowledge and Information Management is a unit that focuses on ensuring that the stakeholder are able to effectively handle and manage information to ensure that they achieve the desired learning goals and objectives. The main purpose and aim of the unit is to develop and understand an ability to respond effectively to issues and challenges associated with handling and managing information within the organisation. This contribution focuses on improving the ability of the leaders to protect the business and improve its performance within the organisation.

Suitability of the Unit

Leaders must be able to effectively handle information in a way that it positively contributes to the organisational goals and objectives. They should be able to effectively collect, analyse and interpret information to ensure that there is success in achieving the goals and objectives within the organisations. Managing information and knowledge is critical in ensuring that the organisation is guided by leaders who are well-informed of the roles that they should play and the exceptions that are set on them within the workplace. It is critical that they understand various principles that are applicable in their case to ensure they positively contribute towards the accomplishment of organisational goals and objectives.

Leaders must also understand the legal and ethical obligations that they should play to achieve the desired goals and objectives that are aligned with the handling of information. 8607-529 Knowledge and Information Management is, therefore, a unit that is highly suitable to the majority of the stakeholders within the workplace since it covers critical factors and processes of information that are significant for the employees within the workplace. The unit is designed to meet the learning needs of the middle managers within the organisation.

This covers individuals in the operational level of decision-making within the workplace. The concept presented within this unit is effective in preparing them for achieving the desired goals and objectives in relation to handling information and knowledge within the workplace. There are other contexts that in which the leaders within the stakeholders can use the information presented within this unit. Executive managers and junior managers can pursue the unit to prepare them for service delivery and operations within their areas of responsibility. The unit is also applicable to the employees within the workplace in preparing them for leadership positions as well as making them understand their contribution to the workplace.

Learning Outcomes

Upon completion of the unit, the learners should be able to:

• Understand the relationship between data, information, knowledge and wisdom

• Understand the relationship between individual knowledge and organisational knowledge

• Apply effective analysis and modelling techniques to identify knowledge assets in the organisation and their areas of responsibility

• Justify and provide a rationale for capturing and managing knowledge within their organisations or areas of responsibility

• Understand the requirements for creating, storing, applying and integrating knowledge within the workplace

• Evaluate the impact of intellectual property rights on the organisation

• Explain the contribution that knowledge assets have on the organisation

• Understand the knowledge requirements for the operations of their organisations

• Understand the organiziaonts current frameworks that enable knowledge sharing within the workplace

• Recommend improvements that can be implemented within the workplace to improve the current frameworks for facilitating knowledge sharing within the organisation.

Key Learning Areas

8607-529 Knowledge and Information Management focuses on building the ability to handle and manage information within the workplace. Some of the main areas that these approaches focus on include:

Concept of Knowledge Management

This area of learning focuses on creating an introduction and basis for understanding knowledge and information management within the workplace. Learners are introduced to different terms that are used within knowledge and information management. They are also guided to understand modelling techniques such as SWOT, IDEF, PESTEL and R Mayer.

Learners are also guided to understand the perspectives and context of the business, management and operational tasks within the workplace. In this area, the syllabus is critical knowledge storage and retrieval systems. It also includes the mediums and technologies that are used to record, store and retrieve information from different sources to contribute to the decision-making approaches within the workplace.

Knowledge Management Processes

This area of learning focuses on effective planning within the workplace to facilitate future developments. The learners are introduced to understand the methodologies and procedures of project planning. They are also guided to understand the various approaches to determine the effectiveness of communication within the workplace. In this area of learning, the learners are also introduced to different management information systems and knowledge management systems applicable within the workplace.

Developing Frameworks for Knowledge Management Culture

This area of learning is critical in improving the understanding and knowledge in relation to approaches that can be used to create a management culture. The learners in this area of learning include systems or thinking techniques and insightfulness. The learners are guided to understand approaches that they can use to audit people, processes and products within the workplace. They also focus on increasing the ability to understand patterns of reliability and predictability. Lastly, the learners are guided to understand SMART action planning within their areas of organisation to improve current capabilities and future developments.

Evaluation

On completing the unit, the learners are required complete an evaluation. The evaluation includes a written assessment that evaluates the mastery of theoretical and practical mastery of the concepts that have been learned within the unit. The learners are also put through supervised practice and simulated exercises to ensure they are able to determine their ability to implement the information in an organisational context.