302 Managing a Team to Achieve Results

Unit Overview

302 Managing a Team to Achieve Results is a unit within the CMI Level 3 module that improves the ability of leaders and managers in the workplace to impact the performance of teams. Leaders must be able to impact the performance of the teams and units within a workplace. The process of managing teams involves utilising the assigned resources to ensure they achieve the goals and objectives of the team effectively and efficiently. The leaders must be able to effectively appraise the performance of the team to ensure that they achieve the desired results. Managing results involves the ability to understand the approaches to team development, team dynamics, and team performance and ensuring that the theoretical and practical approaches of learning are involved in improving thing the performance of the team and ensuring that they achieve the desired quality of results and outcomes in terms of accomplishing the work tasks and responsibilities. 

302 Managing a Team to Achieve Results is a unit that focuses on preparing leaders to understand the approaches to managing the results within the team effectively. It prepares the leaders for handling the teams effectively as well as coordinating the different teams that the leader performs within the areas of responsibility hence ensuring that they achieve the desired goals and objectives within the process of leading teams and units within the workplace. The unit is taught in 23 hours of guided learning and contibutes2 credit values towards the completion of the CMI level 3 module.

Suitability of the Unit

302 Managing a Team to Achieve Results is a unit that is significantly designed to help the leaders within the organisation to improve their contribution to shaping the performance of their teams. The unit contributes to improving the ability of the leaders to develop performance-based approaches and techniques for leading teams. This involves focusing on improving the performance of individuals in the accomplishment of the work tasks within their teams and ensuring that this performance is streamlined and optimised to meet the expected standards of performance.

The unit is, therefore, significantly suitable for the leaders within the workplace. It helps them to focus on leadership styles and techniques that are aimed at improving the performance of the individuals and the teams in general. This unit is designed to provide the first-line managers and supervisors within the workplace with training to ensure they fulfill their roles and responsibilities. These are critical stakeholders who are involved in ensuring that more than one team within the workplace is able to achieve its goals and objectives and deliver quality outcomes in its activities.

However, this unit is not limited to first-line managers and supervisors. Team leaders can benefit from the information provided within the unit; it helps them to better understand principles that can be implemented in their areas of responsibility to improve the efficiency and results gained from their teams. Other stakeholders, including employees, external consultants, and senior managers who have an interest in building skills and competencies in leadership, can also pursue it to improve their exposure to information and knowledge.

Learning Outcomes

Upon completion of the unit, the learners should be able to:

• Understand the purpose and types of teams that can be developed within the workplace

• Understand the roles of teams using well-established and recognised theoretical models

• Explain the impact of the members on team dynamics

• Understand the advantages and disadvantages of team working within the workplace

• Show knowledge of characteristics of high-performing teams within the workplace

• Identify and explain behaviours that are common within the high-performing teams in the workplace

• Understand the role of communication and different communication methods that can be used in different leadership styles to achieve motivation and management of results

• Understand the challenges of managing a team and approaches that can be used to effectively overcome the challenges

• outline the necessary approaches that team members can use to achieve a shared purpose within their teams

• understand the principles of allocating work and monitoring team performance while pursuing work tasks as a team

• Show awareness of the role of feedback as a critical tool for promoting performance improvement within the team

Key learning Areas

302 Managing a Team to Achieve Results is a unit that is designed to improve the ability of leaders within the team to improve performance and align individual activities to overall team performance. Some of the main areas of learning include:

Team Structure and Dynamics

This area of learning helps the learner to understand the principles of forming and leading a team. They are guided to understand the structure of the team and its composition, which are designed to promote efficiency in meeting the set tasks and responsibilities as a team.

The learners are also guided to understand the roles that each team member within their teams plays in facilitating success in achieving the expected or desired outcomes of the team. The area also outlines the role of the leaders in implementing desired standards of performance which is critical in shaping team performance.

Communication in Managing Performance

This area of learning focuses on improving communication which is essential in boosting the performance of the team members. The learners are introduced to different approaches of communication that help build shared values and purpose among team members.

They are guided to understand approaches to develop responses to challenges through effective communication and ensure that the team members can work under liter supervision. The area also builds on being able to conduct performance management, which involves monitoring the performance of team members in assigned duties and provision of feedback, which supports improvements and developments in team members' abilities.

Leadership Styles

This area of learning helps leaders to understand the role that leadership styles have in improving the performance of team members and motivating them to achieve the desired levels of performance. The area introduces the learners to the different forms of leadership styles that they can use within the organisational setting. This included being able to effectively handle the employees using tools provided within the leadership styles.

Evaluation

On completing the unit, the learners are required to do an evaluation. The evaluation includes a written assessment designed to test the theory and practice that has been developed based on learned concepts within the unit.