8600-317 Understanding Training and Coaching in the Workplace

Unit Overview

8600-317 Understanding Training and Coaching in the Workplace is a unit within the ILM Level 3 module that focuses on improving the capacity of the leaders within the organisation to significantly improve the performance of the employees within their areas of responsibility by providing effective training and coaching environments and practices. In the modern corporate world, organisations have both a legal and ethical responsibility to improve the employees and teams by providing platforms for continuous professional development.

This involves being able to develop approaches that conduct effective learning needs analysis to identify the role that development would take in building the capacity and techniques of the individuals. Leaders have the responsibility, therefore, of setting the desired environments within the organisational environment that aims at improving the performance of the employees, their professional capability and the improvement of their weaknesses.8600-317 Understanding Training and Coaching in the Workplace is a unit that provides the training on building both capabilities and theoretical understanding among the leaders that is required to improve the performance of the employees.

This unit has the main purpose and aim of creating knowledge and understanding of the role that training and coaching can play in facilitating the delivery of the expected performances as a manager within the organisation. It also helps to appreciate the difference between coaching and training and the impact of each within the workplace. The unit is taught in 7 hours of guided learning and contributes 2 credit values in the completion of ILM Level 3.

Suitability of the Unit

The unit is designed to provide leaders in training, either potential or practicing leaders, with information that improves their ability to provide relevant services to the employees. The organisation has the legal and ethical obligation to develop policies that are aimed at improving performance within the organisation. This involves being able to create opportunities for development that are contextual for their organisation and address the learning styles that are appreciated within the organisation. Leaders must be able to interact effectively with the employees or individuals within the teams they lead to ensure that they understand the learning and training needs of the individuals.

As such, 8600-317 Understanding Training and Coaching in the Workplace is a unit that is designed to suit the leaders within the organisation. Specifically, this unit is designed to provide relevant training to first-line managers, junior managers and team leaders to ensure that they can develop an understanding of training and coaching within the workplace from the lower levels of leadership within the organisation. They are guided on understanding their teams and implementing effective training and coaching techniques. The unit is also suitable for top leaders who design the organisation's environment and policies since it helps them to develop structures that focus on improving the learning and training approaches.

Learning Outcomes

Upon completion of the unit, the learners should be able to:

• Explain approaches that can be used to identify the training need for individuals within the workplace

• Identify specific training techniques that can be used in different contexts within the workplace

• Describe the role that understanding different learning styles could have in aiding the process of training individuals within the workplace

• Understand a method of evaluating the effectiveness of training within the workplace

• Show understanding of the approaches and importance of maintaining training records within the organisation or in teams

• Identify the approaches that can be used to identify coaching need for individuals within the workplace

• Show understanding of the effective planning for the coaching of individuals within the workplace

• Identify methods to measure the effectiveness of coaching within the workplace

Key Learning Areas

This unit is critical in improving the ability of the leaders to achieve one of their main duties, which is coaching and training employees to improve performance. Some of the main areas of learning within 8600-317 Understanding Training and Coaching in the Workplace include:

Training

This area of learning is critical in improving the understanding of the principles of training within the workplace. It helps to identify the approaches to assess the need for training and developing training techniques that are applicable within the workplace context. Leaders must be able to evaluate the learning styles within the organisations and the implications of developing a training design.

This area further helps to build understanding of relevant feedback techniques and the methods to evaluate the efficacy of the techniques in their areas of responsibility. The area also helps to appreciate the process of recording systems in the training approaches to ensure that systems are enhanced and improved.

Coaching

This area of learning builds an understanding of the approaches to coaching within the organisations. While coaching and training aim at achieving the same goals. The leaders must understand the differences between the two and the context in which each of the approaches is effective. This presentation is made within these two areas of learning.

This area focuses on providing the relevant coaching techniques within the workplace as well as building systems for receiving feedback in the process of coaching. It also helps to develop techniques to improve the acquisition of feedback from individuals within the workplace hence enhancing the efficiency of the strategies and techniques.

Evaluation

Upon completion of the unit, the leaders are put through an evaluation to determine their mastery of the content taught within the unit. The formative assessment includes supervised practice and simulation, where the learners are tested to see the ability to apply knowledge and skills. A written assessment is used to evaluate the accomplishment of the learning goals and objectives at the completion of the unit.