504 Managing Performance

Unit Overview

504 Managing Performance is a unit set in the CMI Level 5 module that improves the ability of leaders to impact the performance of the teams or organisations they lead. The primary role and responsibility of leaders within the workplace are to facilitate the optimisation of performance within the workplace. The leaders must understand approaches to managing performance, including the ability to effectively set up mechanisms that are designed to improve the ability of the leaders to put up performance appraisal mechanisms and reward strategies within t eh workplace which are aligned to the specific needs of the individuals within the workplace.

This area of learning helps the learners to understand the basic principles that can be used to achieve the desired levels of motivation of the employees with the aim of improving their individual and team performance. It is also critical to understand various principles that should be implemented in understanding and following up the standards and requirements that have been established within the workplace. Stakeholders, especially those in the leadership duties and those with influence over teams, should pursue the unit to prepare them for the duties of impacting the teams and other individuals to ensure that they are able to achieve the set expectations on performance and success.

504 Managing Performance is a unit that is designed to provide leaders in different areas of learning with the opportunity to acquire the relevant skills and competencies that they need to support their leadership practices and responsibilities. The unit is designed with a focus on the role that leaders must have to ensure that they are able to achieve the desired levels of influence on the individuals and teams to achieve the desired goals and objectives. The unit is taught in 25 hours of guided learning and contributes 5 credit values towards the completion of the CMI Level 5 module.

Suitability of the Unit

504 Managing Performance is a unit that is very significant and important for the stakeholders within the workplace. The unit is important in ensuring that the learners are able to build their capabilities and skills in ensuring that their areas of responsibility meet the required standards and expectations of the organisations. Managing performance should be designed to suit both the organisational and legal requirements in relation to set standards of performance.

The unit is, therefore, suitable for leaders and other stakeholders, especially those involved in overseeing the activities of others within teams or as individuals within the workplace. 504 Managing Performance is designed to meet the learning needs of the middle managers within the workplace. It helps them to ensure that they are able to establish effective standards within the workplace focused on the performance of the teams.

Leaders in these areas are guided to create the set organisational culture and principles to influence the performance of the individuals. The other leaders, including team leaders and senior leaders within the organisation, can use the unit to further promote their skills and competencies. Employees and other junior leaders can all use the course to promote the skills and abilities that are designed to improve their ability and ensure they are prepared for leadership duties and responsibilities.

Learning Outcomes

Upon completion of the unit, the learners should be able to:

• Justify the organisational policies and approaches that have been set up to oversee management for performance

• Identify the legal and organisational frameworks that have been established for performance management

• Understand the different diagnostic and evaluation tools that can be used to support performance within the workplace and in their areas of responsibility

• Discuss good practice principles that relate to being able to manage and optimise performance within the workplace

• Examine the formal processes and practices that relate to managing performance

• Understand the main signs and causes of underperformance within the workplace and set up approaches that can be used to effectively manage underperformance within the workplace

• Collect relevant feedback that helps to further improve the ability to manage performance within the teams and in the areas of responsibility

• Recommend the relevant techniques that can be sued in developing and managing individuals who exceed the expectations set on them by the organisation

Key Learning Areas

This unit is critical in contributing to the ability of the leaders to effectively handle the performance of the learners. The unit provides the learners with theoretical models and skills that they need for the process. Some of the main areas of learning that are covered include:

Organisational Policies

This area of learning introduces the learners to the approaches of evaluating the organisational policies set up in managing the performance of individuals and teams within their areas of responsibility. The learners are taught to understand the legal frameworks put up within the UK on managing performance and aligning these policies to the required organisational policies and practices. Learners are also guided to understand the role of managing performance in maximising performance in line with the organisational goals and objectives.

Managing Performance

This area of learning introduces the learners to the approaches that can be used to manage performance within the workplace. They are introduced to the different methods and techniques that can be used to identify the need for development and the processes that are used in managing performance. Learners are used to diagnostic tools such as Key Performance indicators and the use of performance appraisal to ensure that they can evaluate the levels of performance o individuals and teams within the workplace.

They are also guided to set up effective techniques and approaches in relation to being able to effectively improve the ability of the learners to achieve the desired goals and objectives. Learners are also guided to understand the communication techniques that they can use to give feedback to the individuals within the team in ensuring that they are able to achieve the desired goals and objectives. Lastly, the learners are taught to align the underperforming and over-performing individuals within the workplace.

Evaluation

On completing the unit, the learners are required to go through the evaluation process. A written assessment is used to determine the mastery of content within the unit. It evaluates both the theoretical aspect and practical aspects using case studied and simulated exercises.