312 Managing Daily Activities to Achieve Results

Unit Overview

312 Managing Daily Activities to Achieve Results is a unit within the CMI level 3 module that focuses on the daily operations and activities within the organisation and teams. It is important for leaders to ensure that they focus on promoting the achievement of results in daily organisational activities. This involves being able to drive and influence individuals to accomplish their tasks with excellence. Leaders must have the ability to ensure they set the specific goals and objectives that should be attained in daily activities within the organisation and in their areas of responsibility. This involves ensuring that all team members understand the expectations that are set on them and the metrics that are sued to determine the quality of performance that these individuals post in different activities.

Leaders must also be able to monitor and deal with unexpected variances in the plans that they have established. Reacting positively to these variances and ensuring that the team is able to adapt effectively is critical in ensuring the team achieves the desired results in its daily activities. 312 Managing Daily Activities to Achieve Results is, therefore, a critical unit in improving the ability to effectively handle daily activities and operations.

The unit improves the ability of the leaders and learners pursuing the unit to understand the concept of time and resources available to accomplish specific duties. The learners are also guided to understand the principles that they should apply in ensuring they effectively utilise the results to deliver on the expected standards and outcome using the provided resources. This unit focuses on building both the theoretical and practice related to optimising performance within the context of the teams or units. The unit is taught in 21 hours of guided learning and contributes 4 credit values towards the completion of the CMI level 3 module.

Suitability of the Unit

312 Managing Daily Activities to Achieve Results is a unit that is highly suitable for stakeholders tasked with the duty of conducting day-to-day activities within the organisation. There are expected standards and levels of performance that are set for each activity. These standards are established based on the SMART goals that are set for the practices. It is critical that leaders are able to create avenues and approaches to maximise performance in relation to these practices. As such, this unit is important in helping t eh stakeholders to build the required levels of adaptability and understanding of the approaches that could be used to optimise performance in their daily activities.

The unit is designed to meet the learning needs of the managers and leaders within eh workplace. It has to shape the capabilities of the first-line managers and supervisors in influencing the performance within the teams and areas of responsibilities that they lead. The unit also contributes to helping both senior and middle managers with the required information and training that they need to set quality standards and performance metrics to guide the performance of individuals in their day-to-day activities. The employees and team members can have opportunities to build their personal and professional capabilities in managing available resources to achieve specific goals and objectives that are set for the activities they pursue.

Learning Outcomes

Upon completion of this unit, the learners should be able to:

• Assess the scope and purpose of daily activities within the workplace 

• Understand the legal and organisational requirements/ frameworks that impact how a team is designed to deliver daily work activities

• Understand the daily work activities that contribute to achieving organisational targets

• Understand the priorities of daily work activities

• Understand approaches to setting objectives of teams and individuals to achieve the daily work activities in the teams

• Identify the tools that can contribute towards motivating the efficiency of completion of daily work activities

• Outline the support required by the team members and ensure that they are able to complete their daily work activities

• Explain how work is allocated to team members with the aim of achieving excellent results

• Explain approaches that can be used within the workplace to monitor the progress of work activities against the expected standards

• Understand approaches to giving constructive feedback and have difficult conversations with individuals within the team

Key Learning Areas

This unit focuses on improving the ability of the learners to understand how to impact and influence the performance of the individuals. Some of the main areas of learning within this unit include:

Understanding Daily Work Activities

this area of learning helps the learners to understand the differences between daily work activities and other responsibilities within the team. It helps them to understand the legal and ethical frameworks that should guide and dictate the activities within the workplace. The learners are also taught to understand the contribution of daily work activities and contribute to the achievement of organisational targets.

Prioritising and Setting Objectives for Daily Work Activities

This area of learning is critical in shaping the ability of the leader to effectively develop approaches to managing and evaluating the performance of actual daily activities. The learners are taught to set effective use goals using collaborative communication and SMART objectives. They are also guided to ensure that they are able to effectively allocate work to team members and provide support that they need to accomplish the assigned duties and tasks. The learner is also taught to effectively develop tools that help them to contribute to the efficient completion of daily work activities.

Monitoring and Evaluating Daily Work Activities

This area of learning provides the learners with the required training to ensure that they influence the performance of individuals within the teams. The learners are guided to understand approaches for evaluating the performance of the teams and individuals in their daily activities. It involves being able to implement the key performance indicators to ensure that the leader understands the progress of the work. It also provides them with the training they need to use the assessment they have conducted and understand the approaches to give constructive feedback and address underperformance.

Evaluation

On completing the unit, the learners are evaluated to determine their ability to achieve the desired learning goals and objectives. The assessment includes a written assessment, and supervised practice are both used to improve the mastery of both theoretical and practical information.