310 Supporting Teams and Individuals Through Change

Unit Overview

310 Supporting Teams and Individuals through Change is a unit within the CMI Level 3 module on building effective relationships in the process of change. Change is inevitable within the organisation. It is important for leaders to ensure that they are able to effectively manage change in a way that does not affect the motivation or focus of the individuals within the teams. This involves ensuring that they support the teams and individuals through the process of change. The leaders must understand models of change, such as Lewin’s model, that can be implemented to effectively create a process that provides information to the individuals hence ensuring that they understand their role and contribution to the change processes.

The leader must also ensure they address the disruptions that may arise due to the changing process. Change creates elements that need to be adjusted. Leaders must provide support to ensure these adjustments do not affect the performance or motivation of individuals within the organisation in accomplishing the assigned goals and objectives. 310 Supporting Teams and Individuals through Change is a unit that aims at preparing leaders to effectively oversee the process of change. The unit provides the leaders with training on approaches that they can use to handle teams and individuals to ensure that they embrace the change without compromising performance.

This involves introducing the leaders to the required model and approaches of change management. The unit contributes to establishing an organisation where the change process is based on relevant and effective support. This involves creating communication platforms within which individuals can access the information they need to understand various elements of the change process. The unit is taught in 17 hours of guided learning and contributes 5 credit values towards the completion of the module.

Suitability of the Unit

310 Supporting Teams and Individuals through Change is a unit that is aimed at improving the process of handling teams and individuals during the change process. Individuals within teams must be involved in the process as active stakeholders. They must understand the need for change and have clear guidelines on the areas of their teams that are changing. This makes the unit suitable for leaders who oversee individuals within teams or the workplace in general. The unit provides the leaders with training on how to effectively engage and guide the individuals in the change process.

310 Supporting Teams and Individuals through Change is designed as a unit to address the learning needs of first-line managers and supervisors. It helps them to effectively handle employees based on established change models and processes to ensure change is positively embraced within their areas of responsibility. The unit is also suitable for middle and senior managers within the organisation when they are devising interventions to create support for changing elements. They can use the information to ensure that the whole organisation, including individuals and teams, is involved in the process of implementing the change. On top of internal stakeholders. External consultants supporting decisions making can benefit from the content of the unit as it helps them to build capacity for supporting change management practices.

Learning Outcomes

Upon completion of the unit, the learners should be able to:

• identify the various reasons for change within the organisation

• understand the types of change that an organisation must have to occur to ensure that they achieve the desired outcomes

• show knowledge of the expected reactions of individuals and teams to the change process

• understand the approaches that can be used to promote the benefits of change to individuals and teams

• understand the barriers to change from t eh perspective of individuals and teams

• create effective approaches to overcome the barriers to change within the organisation

• identify methods of supporting individuals and teams

• understand the process of implementing change that is supported by existing theoretical models

• understand the approaches to evaluating and monitoring change using established frameworks

• understand the role of effective management in the leadership process

Key Learning Areas

310 Supporting Teams and Individuals through Change is a unit that focuses on improving the performance of individuals through the change process. The unit covers critical areas that guided the learners to understand the principles that should be used to ensure that the stakeholders and organisation, in general, adapt to the change process. The main learning areas include:

The Concept of Change

This area of learning focuses on guiding the learners to understand the critical factors that impact the process of change. The learners are guided to understand the specific principles that could affect the individuals.

The learners are also used to understanding the principles of change and the impacts of any form of change on the organisation. Learners are introduced to different models, such as the Kubler-Ross model of change, among others. This area further boosts the ability of the leaders to achieve the desired goals and objectives in relation to improving the adaptability to change, which helps the leaders to devise effective interventions to the reactions to change.

Change Management

This area of learning is effective in improving the ability of the leaders to effectively implement and handle the change. It focuses on approaches and principles that should be implemented in aligning the organisational goals and objectives to the needs of the individuals. The learners are introduced to models of change, such as Kotter’s eight stages of change and the Lewis model of change. The learners are also introduced to approaches that they can use to ensure that the stakeholders are supported in the process of change to achieve the desired way f life within the organisation.

Evaluation Process

This area of learning helps to ensure that the process of change achieves the desired goals and objectives. This area introduces the learners to methods and approaches of evaluation, such as the Kirkpatrick model of evaluation.

Evaluation

On completing the unit, the learners are required to complete an assessment. The assessment involves a written assessment that tests the theoretical and practical understanding of the concepts that have been learned within the unit. The learners could also be assessed using supervised practice and simulated exercise.